Over the years, we’ve found that our clients need us to provide one of three types of IT support.
These three types are:
These customers tend be smaller in size (but not always) and don’t have any internal IT people. They are looking to us to manage all aspects of their company’s IT needs. We ARE their IT department.
These customers are a bit bigger in size (whether annual revenue or employee head count) and already have either a single person or a team of IT professionals that make up their internal IT department. For these companies, we can offer additional IT labor to help manage/implement projects, offer expert skillsets, as well as reduce the overall end-user burden. We expand their IT department.
This tends to be for more medium-size companies or startups who are looking for guidance during the seed, early and growth stages. For medium-size companies, they often already have an IT department but need leadership to help align IT to their business goals. Or perhaps they need leadership continuity while IT management is changed out. For start-ups, there is a need to balance “shoestring” budgets while still maintaining growth velocity. We’ve found that as start-ups complete their Series A, they’ll have funding available to bring this role in-house which allows us to facilitate a pleasant transition.
Tools and Resources
If you are interested in what I like and use, here’s my list. YMMV
Office365 – E-mail, etc.
Dropbox – File sharing
Evernote – Centralized notes
BitWarden – Essential pw mgmt
Splashtop – Remote access
Termius – Outstanding SSH term and client mgmt
New Relic – Perf & monitoring
Meraki – Solid MDM
CodeAnywhere – My IDE of choice
Pivotal Tracker – Proj mgmt
Github – Git made easy